Course catalog

Courses and Professional Development Programs

Every course is custom-built and facilitated for your organization — designed around your team's needs, your industry, and your goals. Browse our catalog to see what we can tailor for you.

Leadership and Management Development

Leadership Essentials for New Managers

Audience: New managers, supervisors, and emerging leaders

Build the skills and confidence to transition from managing tasks to leading people.

Topics:

  • Leadership fundamentals
  • Motivation
  • Delegation
  • Accountability
  • Trust
  • Team performance

Leading with Emotional Intelligence

Audience: Managers, supervisors, and organizational leaders

Learn to recognize emotional triggers, manage reactions, build stronger relationships, and lead with empathy.

Topics:

  • Emotional awareness
  • Emotional management
  • Empathy
  • Communication
  • Relationship management

Foundations of Emotional Intelligence

Audience: All employees and emerging leaders

Understand how emotions influence decisions, communication, workplace relationships, and professional success.

Topics:

  • Emotional awareness
  • Emotional regulation
  • Empathy
  • Interpersonal effectiveness

Coaching for Managers

Audience: People managers and supervisors

Develop practical coaching skills that support employee growth, strengthen accountability, and improve performance.

Topics:

  • Active listening
  • Coaching conversations
  • Feedback
  • Goal setting
  • Employee development

Delegation, Empowerment, and Accountability

Audience: Managers and team leaders

Learn how to delegate effectively, build ownership, and empower employees without micromanaging.

Topics:

  • Delegation strategies
  • Clear expectations
  • Decision making
  • Accountability
  • Trust

Performance Management and Improvement

Audience: Managers, supervisors, and team leaders

Strengthen the ability to establish expectations, address performance challenges, and guide employees toward improvement.

Topics:

  • Performance goals
  • Constructive feedback
  • Coaching
  • Documentation
  • Improvement planning

Strategic Leadership and Decision Making

Audience: Experienced managers, directors, and executives

Develop the ability to think strategically, evaluate competing priorities, and make informed decisions aligned with organizational goals.

Topics:

  • Strategic thinking
  • Problem solving
  • Risk management
  • Organizational priorities
  • Decision making

Leading Change and Building Resilience

Audience: Managers, leaders, and change champions

Learn how to guide teams through change, address resistance, and maintain engagement during transitions.

Topics:

  • Change leadership
  • Adaptability
  • Communication
  • Resilience
  • Employee engagement

Executive Presence and Influence

Audience: Senior leaders, directors, and aspiring executives

Strengthen leadership credibility and the ability to communicate, influence, and inspire confidence.

Topics:

  • Executive communication
  • Leadership presence
  • Stakeholder influence
  • Strategic messaging

Communication and Workplace Effectiveness

Effective Workplace Communication

Audience: All employees

Improve communication by learning how to deliver clear messages, listen actively, and adapt communication styles.

Topics:

  • Verbal communication
  • Listening
  • Communication styles
  • Clarity
  • Professional interactions

Conflict Resolution and Deescalation

Audience: Employees, managers, and customer-facing professionals

Build confidence in navigating disagreements, reducing tension, and resolving workplace conflict constructively.

Topics:

  • Conflict styles
  • Emotional regulation
  • Active listening
  • Deescalation
  • Conflict resolution strategies

Navigating Difficult Conversations

Audience: Employees, managers, and leaders

Develop the skills to approach sensitive conversations with clarity, empathy, and professionalism.

Topics:

  • Constructive feedback
  • Managing emotions
  • Assertive communication
  • Productive dialogue

Leading Without Authority

Audience: Individual contributors, project leaders, and emerging leaders

Learn to influence others, build trust, and drive results even without formal supervisory authority.

Topics:

  • Influence
  • Collaboration
  • Relationship building
  • Credibility
  • Communication

Team Collaboration and Communication Styles

Audience: Teams, employees, and managers

Understand different working and communication styles to improve collaboration and team effectiveness.

Topics:

  • Communication preferences
  • Teamwork
  • Trust
  • Collaboration
  • Managing differences

Presentation Skills and Professional Communication

Audience: Employees, managers, and professionals

Build confidence in organizing ideas, communicating clearly, and delivering engaging presentations.

Topics:

  • Presentation structure
  • Audience engagement
  • Verbal delivery
  • Storytelling
  • Professional presence

Personal and Professional Effectiveness

Time Management and Prioritization

Audience: All employees

Develop strategies to manage competing demands, improve productivity, and stay focused on meaningful priorities.

Topics:

  • Planning
  • Prioritization
  • Procrastination
  • Productivity
  • Managing workload

Growth Mindset and Learning Agility

Audience: All employees and emerging leaders

Understand how mindset influences learning, resilience, adaptability, and professional growth.

Topics:

  • Growth mindset
  • Learning from setbacks
  • Adaptability
  • Motivation
  • Continuous improvement

Critical Thinking and Problem Solving

Audience: Employees, managers, and leaders

Strengthen the ability to analyze challenges, evaluate options, and make thoughtful decisions.

Topics:

  • Critical thinking
  • Root cause analysis
  • Problem solving
  • Decision making
  • Evaluating alternatives

AI for Workplace Writing and Productivity

Audience: Employees and professionals

Explore practical ways to use artificial intelligence to support writing, brainstorming, and everyday workplace tasks.

Topics:

  • AI-assisted writing
  • Prompt development
  • Editing
  • Responsible use
  • Productivity

Workplace Culture, Inclusion, and Human Services

Inclusive Leadership and Managing Differences

Audience: Employees, managers, and organizational leaders

Learn strategies to recognize different perspectives, strengthen inclusion, and create respectful, productive workplaces.

Topics:

  • Inclusive behaviors
  • Cultural awareness
  • Unconscious bias
  • Communication
  • Belonging

Professional Boundaries in Human Services

Audience: Caseworkers, advocates, volunteers, and human services professionals

Develop an understanding of professional boundaries and how to maintain appropriate, supportive relationships with the people they serve.

Topics:

  • Boundaries
  • Ethical decision making
  • Communication
  • Role clarity
  • Professional responsibilities

Documentation and Incident Reporting

Audience: Employees, supervisors, and human services professionals

Learn how to document important information accurately, objectively, and professionally.

Topics:

  • Objective documentation
  • Reporting procedures
  • Accuracy
  • Confidentiality
  • Communication

Effective Training Design and Facilitation

Audience: Trainers, facilitators, subject matter experts, and learning professionals

Develop practical skills to design engaging learning experiences and facilitate training that supports real workplace application.

Topics:

  • Adult learning
  • Instructional design
  • Learning objectives
  • Facilitation
  • Participant engagement
  • Evaluation

Life Skills and Community Education

Certificate included6 modules

Basic Life Skills

Audience: Community members and employees

Build confidence in everyday responsibilities, including managing money, preparing meals, maintaining housing, and navigating work and family life. Includes quizzes and practical checklists.

Topics:

  • Money basics
  • Food and cooking on a budget
  • Renting and utilities
  • Health
  • Work skills
  • Family life
Certificate includedSelf-paced modules

Staff Training for Caseworkers & Advocates

Audience: Caseworkers, advocates, and human services staff

Equip frontline staff with the knowledge and skills to serve clients effectively, maintain professional boundaries, and navigate complex situations with confidence.

Topics:

  • Client communication
  • Professional boundaries
  • Documentation
  • Safety planning
  • Trauma-informed practice
  • Ethics
Certificate includedSelf-paced

Laundry & Safe Home Cleaning

Audience: Community members and employees

Learn how to sort, wash, and care for clothing and linens, and how to clean a home safely using the right products and techniques.

Topics:

  • Sorting and washing
  • Fabric care
  • Stain removal
  • Cleaning products
  • Home safety
  • Routines

Every Course Is Built and Facilitated for You

We don't sell off-the-shelf content. Every course we build is tailored to your organization — your team, your industry, your goals. We design it, build it, facilitate it, and deliver it ready to use. Tell us what your team needs and we'll build it.

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